SUBSIDIARY ICONN
POSITION IT Manager
WORK LOCATION National Capital Region
DATE POSTED January 05, 2018

BUSINESS SUMMARY

iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.

RESPONSIBILITIES

    POSITION SUMMARY
    The role of the IT Manager involves ensuring that the company’s telco, system and IT network infrastructures are operating at its desired level of performance. He is expected to attend to IT related needs of the organization by directly providing support or coordinating IT related activities such as, but not limited to: service desk, systems infrastructure and applications development. He is also expected to serve as the organization’s single point-of-contact in dealing with external partners and vendors.

    KEY RESPONSIBILITIES
    • Manage information technology and computer systems and resources.
      • Coordinate, control and evaluate operations information and computer system.
      • Develop and implement policies and procedures to effectively monitor, control and improve IT Resources
      • Manage IT Outsource Partners by establishing, maintaining and monitoring SLA’s on overall IT network performance on availability and reliability.
      • Partner with the parent company’s IT group on IT and Telco related projects and concerns.
    • Ensure that the technology is secure, accessible and reliable.
      • Troubleshoot hardware, software and network operating system
      • Liaison with IT Outsource Partners in preventing and resolving technology related issues and risks.
      • Maintain network monitoring tools for control and timely action
      • Maintain up-to-date and accurate inventory of technology hardware, software and resources.
      • Monitor IT Outsource Partner’s performance on SLA’s by periodic performance reviews, feedback and follow through.
      • Establish and maintain policies and procedures on technology related DRP and BCM.
      • Establish and maintain information security policies and procedures that protect the technology assets of the company.
    • Lead or support all technology related projects on infra, systems and process.

REQUIREMENTS

    • Graduate of any IT related course.
    • At least 2 years of experience in supervising IT groups in a customer service setup.
    • Proficient in MS Excel, MS Power point and MS Word.
    • Strong in both oral and written communication.
    • Excellent leadership and people skills.
    • ITILv3 background is a plus.

Preference will be given to candidates who APPLY ONLINE.