SUBSIDIARY ICONN
POSITION Kapamilya Care Specialist
WORK LOCATION National Capital Region
DATE POSTED September 04, 2017

BUSINESS SUMMARY

iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.

RESPONSIBILITIES

    • Handle customer inquiries, aftersales and complaints
    • Deliver service in accordance to the QA guidelines
    • Promote and cross-sell company products and services

REQUIREMENTS

    • Candidates must have completed at least 2 years in college
    • Can communicate correctly and clearly
    • Has good listening and comprehension skills
    • Call Center experience is a plus but fresh graduates are also encouraged to apply
    • Willing to work on a shifting schedule
    • Willing to accept a project-based employment
    • Willing to work in Eastwood, Libis

Preference will be given to candidates who APPLY ONLINE.