BUSINESS SUMMARY
ABS-CBN Shared Service Center Pte. Ltd. (SSC) is a captive service provider for ABS-CBN Corporation and its local, regional and global subsidiaries. The parent company of SSC is ABS-CBN Corporation.
SSC is primarily engaged in providing support services for Finance and Accounting, IT, HR, and Order Management and Fulfillment. The service center is a foreign company duly organized and incorporated under the laws of Singapore with a branch located at Eugenio Lopez Jr. Communications Center (ELJCC), Eugenio Lopez Drive, Quezon City.
The facility at ELJCC has about 300 employees and has been operational since September 1, 2009. The company is expected to significantly increase its headcount over the next five years with the impending service expansion.
SSC is mainly interested in sharing best practices at IBPAP given the company's unique background in the Broadcasting Industry. The company is looking forward to get in touch with other shared service organizations to benchmark on processes, systems and service expansion strategies. The center is on its journey from a developing organization to a mature captive shared services catering not only to ABS-CBN companies but also to its affiliates in the Lopez Conglomerate.
RESPONSIBILITIES
- Analyzes current market and industry trends and partners with the Leadership Team for strategy alignment towards portfolio and revenue growth. Leads the charge on market research plans to identify new opportunities.
- Provides insights into service development and competitive positioning.
- Determines the most viable, cost-effective approach to pursue new business opportunities.
- Monitors competitor activities and benchmarks industry trends, rates, and prices through various industry networking events, conference and studies.
- Closes new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
- Drives client onboarding, retention, renewals, upsells and client satisfaction
- Encourages new and existing clients by creating and improving proposals.
- Develops and sustains solid relationships with company stakeholders and customers.Analyzes customer feedback data to determine whether customers are satisfied with company products and services.
REQUIREMENTS
- Bachelor’s degree in business, marketing or related field.
- Must have at least 5 years experience in sales and business development for a shared service industry.
- Strong communication and organizational skills.
Preference will be given to candidates who APPLY ONLINE.