SUBSIDIARY ABS-CBN Themed Experiences Inc.
POSITION Experience Facilitator (Part-Time)
WORK LOCATION National Capital Region
DATE POSTED November 06, 2019

BUSINESS SUMMARY

ABS-CBN Themed Experiences Inc. (ATEI) is a wholly owned subsidiary of ABS-CBN Corporation. It brings our Kapamilyas much closer to the world of ABS-CBN through fun, engaging and interactive themed attractions, where they can have a first-hand experience of the exciting world of cinema and television, both in front of, and behind, the camera.    ATEI also provides opportunities for our Kapamilyas to encounter ABS-CBN’s biggest stars and its programs and movies’ most memorable characters.
 

RESPONSIBILITIES

    The Experience Facilitator is responsible for the experience and safety of ATEI guests (adult/kids) while engaging in the attraction’s activity. He/she will enforce policies specific to the attraction use regarding the activity’s nature and guests' capability.
     
    The Experience Facilitator may be assigned to either of the facilities under ATEI: Studio Experience in Trinoma, Quezon City or Studio Tours in ELJ Communications Compound, Quezon City. 
     
    Duties and Responsibilities
    • Customer Service
      • Greet guests promptly in a warm and friendly manner
      • Thank guests and convey anticipation for their next visit
      • Establish connection to build guest signature experience and loyalty
      • Gather constructive feedback to ensure satisfaction of every individual guest
    • Operational
      • Prepare the assigned work area at the start of the day including activity tools and any related paperwork
      • Ensure that you are fully conversant with the operation procedures, rules, and regulations
      • Ensure the tidiness and cleanliness of the attraction before, during, and after the work shift
      • Guide and facilitate all guests through the course and activities per the prescribed script
      • Control activity while in progress and monitor the attraction while in operation
      • Monitor the proper use of activity materials, special equipment and gear
      • Explain and carefully enforce the activity rules and safety regulations
      • Administer and coordinate emergency first aid and/ or evacuation methods, as necessary
    • Other Duties
      • Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and Company’s policies concerning fire, hygiene, health, and safety.
      • Ensure high standards of personal presentation, hygiene, and grooming.
      • Respond to changes in store’s job function as determined by the industry and/or company.
      • Attend training sessions and meetings as needed and when required.
      • Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

REQUIREMENTS

    Qualifications
    • Candidate must have completed at least 2 years in college or an equivalent vocational course
    • Prior experience an advantage but not required
    • Must be willing to work on weekends and holidays and on shifting schedule
    • Must possess excellent communication and interpersonal skills
    • Must be willing to comply with all grooming standards and requirements
    • Visually distinguish hand signals at a distance up to 50 feet
    • Must be able to obtain a PNR Red CPR for Professional Rescuer Certification
    • Must be able to stand and walk for prolonged periods of time
    • Must be able to multitask while maintaining a positive attitude to ensure excellent guest services
    • Must be willing to accept a part-time employment status

Preference will be given to candidates who APPLY ONLINE.