SUBSIDIARY ABS-CBN Shared Services
POSITION Benefits Team Lead (For Pooling)
WORK LOCATION National Capital Region
DATE POSTED February 06, 2020

BUSINESS SUMMARY

ABS-CBN Shared Service Center Pte. Ltd. (SSC) is a captive service provider for ABS-CBN Corporation and its local, regional and global subsidiaries. The parent company of SSC is ABS-CBN Corporation.

SSC is primarily engaged in providing support services for Finance and Accounting, IT, HR, and Order Management and Fulfillment. The service center is a foreign company duly organized and incorporated under the laws of Singapore with a branch located at Eugenio Lopez Jr. Communications Center (ELJCC), Eugenio Lopez Drive, Quezon City.

The facility at ELJCC has about 300 employees and has been operational since September 1, 2009. The company is expected to significantly increase its headcount over the next five years with the impending service expansion.

SSC is mainly interested in sharing best practices at IBPAP given the company's unique background in the Broadcasting Industry. The company is looking forward to get in touch with other shared service organizations to benchmark on processes, systems and service expansion strategies. The center is on its journey from a developing organization to a mature captive shared services catering not only to ABS-CBN companies but also to its affiliates in the Lopez Conglomerate.

RESPONSIBILITIES

    • Cooperate with department manager in developing department strategies, programs and business plans to include objectives, goals and actions in alignment with organizational strategies. Present and communicate recommendations and plans as appropriate.

    • Design, coordinate, and participate in the activities for assigned areas of responsibility in support of departmental and organizational objectives and in cooperation with other department staff. This includes prioritization, coordination, and monitoring of work with sensitivity to customer needs and effective issues resolution.

    • Supervise and manage performance of assigned staff. This includes developing clear expectations; coordinating appropriate training; providing accurate, timely, and constructive feedback; coaching and counseling for improved performance; establishing development plans to promote continual growth and learning; providing recognition for high levels of performance; and completing performance appraisals.

    • Provide leadership and oversight to the Benefits programs and the assigned team. Programs scope include company initiated benefits and government mandated benefits.

    • Establish performance indicators and identify and implement performance improvement initiatives for assigned areas of responsibility that result in a high performing organization.

    • Consult with department manager on budget, merit awards, hiring and termination recommendations. Complete special projects as assigned and provide backup to department manager.

    • Prepare, review, revise, and update assigned policies and procedures to ensure continual compliance with regulatory requirements and support of current business needs. Ensure desktop procedures are completed and current for all assigned areas.

    • Maintain current knowledge of regulatory requirements and trends in the HR sector via memberships, readings, research, networking, and seminar/conference attendance.

    • Provides weekly operational report to department manager and leads for monitoring and early identification of operation performance.

REQUIREMENTS

    • Educational Background:  College graduate from any university preferable with a degree in Human Resources, Business Management.
    • Preferred Industry: BPO (Human Resources)
    • Attention to Detail is a must
    • Ability to maintain confidentiality. Has Integrity.
    • Customer Service Oriented
    • Ability to manage and oversight team
    • People manager
    • Able to resolve conflicts within a team, and able to redistribute workload as deemed necessary.
    • Able to identify Process improvement and implement changes needed
    • Problem Solving Skills

Preference will be given to candidates who APPLY ONLINE.