WORK LOCATION National Capital Region
DATE POSTED August 09, 2021


ABS-CBN Shared Service Center Pte. Ltd. (SSC) is a captive service provider for ABS-CBN Corporation and its local, regional and global subsidiaries. The parent company of SSC is ABS-CBN Corporation.

SSC is primarily engaged in providing support services for Finance and Accounting, IT, HR, and Order Management and Fulfillment. The service center is a foreign company duly organized and incorporated under the laws of Singapore with a branch located at Eugenio Lopez Jr. Communications Center (ELJCC), Eugenio Lopez Drive, Quezon City.

The facility at ELJCC has about 300 employees and has been operational since September 1, 2009. The company is expected to significantly increase its headcount over the next five years with the impending service expansion.

SSC is mainly interested in sharing best practices at IBPAP given the company's unique background in the Broadcasting Industry. The company is looking forward to get in touch with other shared service organizations to benchmark on processes, systems and service expansion strategies. The center is on its journey from a developing organization to a mature captive shared services catering not only to ABS-CBN companies but also to its affiliates in the Lopez Conglomerate.


    Analysis and validation of subscriber’s monetary disputes;
    Processing and posting of Request for Billing Adjustment (RBA) in the Integrated Customer Management System (ICMS);
    Handling of calls, emails and inquiries regarding the subscriber's billing;
    Other validation and adjustments of subscriber's account details as requested by the client;
    Centralization of receiving of Creditable Withholding Tax (CWT);
    Ensuring completeness and accuracy of posting and monthly reporting to the Manager;
    Consolidation, preparation and analysis of dispute reports, and other various reports related to Billing & Revenue;
    Accountable in resolving customer queries both from internal and external customers, and escalating issues or concerns as necessary;
    Able to provide assistance in coaching the other team members to achieve the target results;
    Additional tasks/duties that may be assigned by the Team Lead / Manager.


    Candidate must possess at least a Bachelor's Degree in Accountancy/Finance/Business-related course or equivalent
    With at least 2 years work experience in Accounts Receivable/Billing/Revenue Accounting
    Candidates with at least 1 year relevant work experience are also encouraged to apply
    Exposure in SAP is an advantage
    Ability to communicate well with stakeholders, particularly with clients and customers
    Must be attentive to details 
    Ability to work under pressure
    Can work with minimal supervision
    Must be results oriented 

Preference will be given to candidates who APPLY ONLINE.