BUSINESS SUMMARY
iCONNECT CONVERGENCE INC. (iCONN) is a fully owned subsidiary of ABS-CBN Corporation established in 2013, founded by ABS-CBN Executives to provide customer service and relationship management to the parent company, its subsidiaries, affiliates, and customers. With over 10 years of existence, ICONN’s service objective is anchored to provide unparalleled customer experience by creating and deepening good relationships with customers with enabling and world-class customer solutions.
It is with pride that we share the same passion and commitment to being of service and offering our talent not just to the Filipino People but to a global audience. With a culture deeply rooted in service orientation and closely aligned with ABS-CBN’s vision, mission, and values, we bring a wealth of competencies and expertise spanning various fields including contact center operations, customer experience, social listening and insighting, community management, training, workforce and quality management project management, and strategic partnership development.
RESPONSIBILITIES
The Head of Business Development drives ICONN’s growth by leading strategic initiatives, expanding the business portfolio, and identifying new market opportunities. This role involves assessing business risks through data analysis and ensuring strategies align with the company’s overall goals.
- Develops and implements top level Business Development Strategies that are aligned with iCONN’s corporate objectives. Conducts business development research and create strategies for new product service offerings to improve revenue streams and meet market demands;
- Identifies opportunities that may optimize business products and processes.
- Develops strategies to attract new clients and expand revenues from existing clients.
- Evaluates existing partnerships and sales efforts with an eye toward building on what works and changing what doesn’t.
- Explores new markets or new products to serve existing and new clients.
- Responsible for driving the financial growth of the company by identifying and developing new business opportunities and by strengthening internal and external relationships that will lead to increased lead generation and market share.
- Creates revenue forecasts and makes use of available data to create strategies that will minimize potential risk and that will meet the top level objectives of the company.
- Leads new business exploratory meeting, negotiation, documentation and contract closing with new clients; Creates BD Team that will support the needs of the prospective client/s.
- Oversees new business project implementation until totally turned over to the Operations team;
- Collaborates with Operations to ensure that SLAs and client directives are met and that concerns/issues with the campaign are properly communicated to the client; Builds relationships with clients, suppliers, and vendors.
- Analyzes business/market trends and key metric data to proactively create solutions and strategic decisions that will both meet the company’s corporate objectives and client’s needs.
- Keeps self and the organization abreast of global standards and trends for possible people development and tools enhancements for market relevance.
- Performs other functions which may be assigned by the Immediate Superior from time to time
REQUIREMENTS
- Bachelor's Degree in Business, Marketing, or any related field; MBA or equivalent post-graduate qualification is preferred.
- Minimum of 2 years of experience in Business Development, Sales, or Marketing, preferably in a senior management role, with a proven track record of driving sales.
- BPO experience in a senior managerial role, an advantage
Preference will be given to candidates who APPLY ONLINE.