SUBSIDIARY ICONN
POSITION Senior Business Intelligence Developer
WORK LOCATION National Capital Region
DATE POSTED October 23, 2019

BUSINESS SUMMARY

iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.

RESPONSIBILITIES

    The Candidate shall be responsible for designing and developing various business intelligence systems with the involvement in full development cycle from translation of business requirement into technical design development and system maintenance/suppot.  He/She shall focus on analyzing client's business requirement and translating into functional specifications ensuring that requirements are met in accordance with technology considerations.  He/She shall be responsible for developing business intelligence functions such as reporting online analytics, business performance management and advanced analysis.

REQUIREMENTS

    • A degree in Computer Science, Information Systems, computer engineering or any analytical field
    • Preferably with 3 to 5 years' experience in a contact center or BPO Industry
    • Fluent in English, both written and spoken
    • Excellent interpersonal skills, independent and can work with minimal supervision
    • Keen sense of urgency and attention to detail
    • Proficient in programming language or at least in Visual Basic
    • Intermediate to advanced MySQL, MS Access
    • Intermediate to advanced MS Excel Skills (Pivot tables, Vlookup and IF functions)
    • Intermediate to advance MS Powerpoint skills
    • Has strong knowledge in test planning, preparation and execution
    • A strong ethic and desire to do whatever it takes to get the job done

Preference will be given to candidates who APPLY ONLINE.