BUSINESS SUMMARY
iCONNECT CONVERGENCE INC. (iCONN) is a fully owned subsidiary of ABS-CBN Corporation established in 2013, founded by ABS-CBN Executives to provide customer service and relationship management to the parent company, its subsidiaries, affiliates, and customers. With over 10 years of existence, ICONN’s service objective is anchored to provide unparalleled customer experience by creating and deepening good relationships with customers with enabling and world-class customer solutions.
It is with pride that we share the same passion and commitment to being of service and offering our talent not just to the Filipino People but to a global audience. With a culture deeply rooted in service orientation and closely aligned with ABS-CBN’s vision, mission, and values, we bring a wealth of competencies and expertise spanning various fields including contact center operations, customer experience, social listening and insighting, community management, training, workforce and quality management project management, and strategic partnership development.
RESPONSIBILITIES
The call center agent shall deal with customers on their concerns on the products of the company's business partners while projecting a professional company image through voice and online transactions. Moreover, they shall use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers and listen to them to gain a better understanding of their needs, and offer possible solutions.
REQUIREMENTS
- At least College Level
- Must be proficient in using digital technology
- Can type at least 40wpm
- Must possess excellent oral and written communication skills
- Strong customer service focus
- Able to work on cyclical shifts, holidays and fast-paced environment
- NO Experience Required!
Preference will be given to candidates who APPLY ONLINE.