SUBSIDIARY ABS-CBN Global
POSITION Community Manager
WORK LOCATION National Capital Region
DATE POSTED February 24, 2020

BUSINESS SUMMARY

ABS-CBN Global utilizes the latest technology and available resources to provide Filipinos the most innovative products and services in content development and distribution, telecommunications, retail, money remittance, cargo forwarding, and social networking. 

ABS-CBN Global goes beyond content development and distribution as part of its mission to serve, empower, connect, and instill national pride among Filipinos worldwide. ABS-CBN Global provides products and services that enable Filipinos overseas to connect and nurture relationships with the Philippines and Filipinos worldwide.

RESPONSIBILITIES

    The Community Manager will take control of our online voice and build brand awareness and loyalty. The Community Manager will be responsible for aligning all company communications, PR, social media, and marketing content to create a strong brand identity. He/She will be the first point of contact for online fans and followers, thus developing an intimate relationship with the online community. 

    Major Duties and Responsibilities:
    1. Acquire and retain users through innovative and engaging online an on-ground content and activities for a soon-to-be-launched digital product
    2. Shape strategies for content acquisition, packaging and distribution, establishing and sustaining relationships with institutional partners and digital communities, designing technical and operationsal workflows and planning activities and campaigns that will help and delight product users
    3. Ensures that online communities do not miss any relevant information and alerts them to incidents and events that may affect them
    4. Keeps a close watch on message boards to respond to queries and complaints
    5. Works with the content team in crafring seasonal and schedules messages and bulletins
    6. Believes in cultivating and nurturing relationships in online communities (Relationship Management)
    7. Provide engaging text, image, and video content for all social media and professional accounts
    8. Respond to customers in a timely manner
    9. Monitor, track, and report on feedback and online reviews
    10. Organize and manage events to boost brand awareness

REQUIREMENTS

    • Proven work experience as a community manager or similar role
    • Experience in planning and leading community initiatives
    • Ability to identify and track relevant community KPIs
    • Excellent verbal communication skills and writing skills
    • Excellent interpersonal and presentation skills
    • Hands on experience with social media management
    • Ability to interpret website traffic
    • Knowledge of online marketing
    • Attention to detail, critical thinker, and problem solver
    • BS degree in Marketing or relevant field

Preference will be given to candidates who APPLY ONLINE.