POSITION Operations Engineer (Digital Consumer Tech Division)
WORK LOCATION National Capital Region
DATE POSTED February 25, 2022


ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. 
As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. 

Prior to the shutdown of its broadcast operations in 2020, ABS-CBN was the largest television network in the Philippines. As a radio broadcast company, it operated 22 radio stations including anchor radio stations in Mega Manila, DZMM and DWRR, in the AM and FM bands, respectively. 
The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. Its offerings are further complemented by subsidiaries focused on other multimedia services such as film production, music recording, telecommunications, and magazine and book publishing. 


    The Operations Engineer religiously checks for alerts and validates them against standard limits or threshold and provides clear communication and rapid response for every business-impacting, service-related event. He or she applies the necessary changes to optimize the alerts to be relevant, descriptive and actionable to the appropriate team and apply within relevant timeframe to minimize negative impact to consumers.
    • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
    • Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7.
    • Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling.
    • Incident and Problem Management – Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
    • Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies/
    • Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
    • Document system architectures, systems configurations, and technical operational processes and policies.
    • Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night).
    • Participating in maintenance activities and on-call rotations as required.
    • Execute disaster recovery plans and reporting on metrics related to those activities.


    • Bachelor's degree in Computer Science field or equivalent.
    • 1-2 Experience with any of the following operations systems: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, New Relic, PagerDuty, Ops Genie, Jira Service Management
    • 1-2 years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting (e.g., Bash, Python, PowerShell)
    • Experience with Incident Management and ITIL service operations
    • Passionate and curious about ways to leverage technology with self-directed learning
    • Must be detail oriented, results driven, and have excellent English communication skills.
    • Ability to work effectively within a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.

    Bonus Skills and Experience:
    • Experience with managing and operating enterprise-grade Windows, Linux, Azure, AWS, VMware production environment
    • Experience with any of the following operations systems: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, New Relic, PagerDuty, Ops Genie, Jira Service Management
    • Understanding of high availability and disaster recovery strategies.
    • Understanding of software development lifecycle (SDLC) and agile development.
    • Experience with configuration management and orchestration (e.g., Terraform, Cloud Formation, Ansible).
    • Experience with continuous integration tools (e.g., GitHub, Azure DevOps)
    • Experience with the AWS CLI.
    • Experience with Web Services, cXML, EDI, or other integration methods preferred
    • Infrastructure-as-code, self-healing, security automation patterns experience is an advantage.

Preference will be given to candidates who APPLY ONLINE.