SUBSIDIARY ICONN
POSITION Kapamilya Digital Support Specialist
WORK LOCATION National Capital Region
DATE POSTED November 04, 2019

BUSINESS SUMMARY

iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.

RESPONSIBILITIES

    • Ability to understand, know and use digital devices and applications for work, entertainment, communication or for collaboration.
    • Ability to create, move, download, upload, organize files and folder on a computer and on network drives and cloud.
    • Ability to safely connect to wired and wireless networks.
    • Ability to recognize legit news sites and sources.
    • Ability to diagnose simple to complex technical problems and know how to find support and assistance.
    • Able to protect devices, personal data and privacy in compliance with Data Privacy Act.
    • Ability to recognize regulations on copyright and piracy and escalate any violation to the authorized persons.
    • Knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites
    • Ability to use desktop computer system
    • Knowledge of company’s products and services
    • Knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting
    • Knowledge of customer related processes on key digital channels such as SNS, Email, SMS, Chat
    • Ability to promote and cross-sell the company products and services
    • Knowledge of the required case management/ticketing/CRM/info kit tools

REQUIREMENTS

    • Candidates must have attended atleast 2 years in college
    • Must be proficient in using digital technology such as but not limited to application-based services and a wide range of social media platforms
    • Can type at least 35wpm
    • Must possess excellent oral and written communication skills
    • Strong customer service focus
    • Able to work on cyclical shifts, holidays and fast-paced environment
    • Familiarity with ABS-CBN artists, shows, films, and competitor’s programs preferred
    • Ability to articulate one thoughts and ideas clearly by adhering to the rules of English grammar, both in oral and written form.  
    • Familiar and comfortable with a range of digital collaboration tools such as file sharing systems, discussion forums, blogs, online chat and web conferencing.
    • Willing to work in Robinsons Mall Exxa Tower, Bridgetown, C-5 Road Brgy. Ugong Norte Quezon City.
    • CAN START ASAP

Preference will be given to candidates who APPLY ONLINE.