POSITION Employee Welfare Services Delivery Manager
WORK LOCATION National Capital Region
DATE POSTED September 22, 2017


ABS-CBN Shared Service Center Pte. Ltd. (SSC) is a captive service provider for ABS-CBN Corporation and its local, regional and global subsidiaries. The parent company of SSC is ABS-CBN Corporation.

SSC is primarily engaged in providing support services for Finance and Accounting, IT, HR, and Order Management and Fulfillment. The service center is a foreign company duly organized and incorporated under the laws of Singapore with a branch located at Eugenio Lopez Jr. Communications Center (ELJCC), Eugenio Lopez Drive, Quezon City.

The facility at ELJCC has about 300 employees and has been operational since September 1, 2009. The company is expected to significantly increase its headcount over the next five years with the impending service expansion.

SSC is mainly interested in sharing best practices at IBPAP given the company's unique background in the Broadcasting Industry. The company is looking forward to get in touch with other shared service organizations to benchmark on processes, systems and service expansion strategies. The center is on its journey from a developing organization to a mature captive shared services catering not only to ABS-CBN companies but also to its affiliates in the Lopez Conglomerate.


    • The Employee Welfare & Services Department is a department that mainly deals with employee interaction in terms of the following unit:
      • Benefits Administration
      • Employee Relations
      • Front Office Management 
    • This position oversees the Employee Welfare & Services department which provides services to employees in relation to Benefits Administration, Front Office Inquiry Management, and Employee Relations.
    • Together with the functional head, develop department strategies, programs and business plans to include objectives, goals, and actions in alignment with organizational strategies. Present and communicate recommendations and plans as appropriate.
    • Provide leadership and oversight to the department handled. Act as a point contact for issue resolution when team lead or activity owner is no longer able to manage/handle.
    • Manage overall performance of department and staff. This includes developing clear  expectations; coordinating appropriate training; providing accurate, timely, and constructive feedback; coaching and counseling for improved performance; establishing development plans to promote continual growth and learning; providing recognition for high levels of performance; and completing performance appraisals.
    • Establish performance indicators and identify and implement performance improvement initiatives for assigned areas of responsibility that result in a high performing organization.
    • Provides biweekly operational report to functional head and leads for monitoring and early identification of operation performance. 


    • Educational Background:  College graduate from any university preferable with a degree in Human Resources, Business Management.
    • Preferred Industry: BPO (Human Resources)
    • Attention to Detail is a must
    • Ability to maintain confidentiality. Has Integrity.
    • Customer Service Oriented
    • Ability to manage and oversight team
    • People manager
    • Able to resolve conflicts within a team, and able to redistribute workload as deemed necessary.
    • Able to identify process improvement and implement changes needed
    • Problem Solving Skills 

Preference will be given to candidates who APPLY ONLINE.