SUBSIDIARY ICONN
POSITION Facilities and Admin Associate
WORK LOCATION National Capital Region
DATE POSTED June 30, 2021

BUSINESS SUMMARY

iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.

RESPONSIBILITIES

    The main role of Facilities and Admin Associate is to facilitate the services and the physical assets that support the core business of an organization. . He/she is involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises, permits, and compliance to government operational requirements.

REQUIREMENTS

    • A college degree on technical or business course
    • At least 2 years of work experience in managing BPO facilities
    • With knowledge or background on the following areas:
            **Safety, Health, Fire and Environment Law or regulations
            **Vendor contract and Performance Management
            **Risk Management and Business Continuity
            **Work place facilities management
            **Space Design and management
            **Access, Safety and Security
    • Excellent oral and written communication skills
    • Proficient in MS Office Applications – MS Excel, MS Word, MS Powerpoint

Preference will be given to candidates who APPLY ONLINE.