SUBSIDIARY ABS-CBN Corporation
POSITION Moderator (Access Online)
WORK LOCATION National Capital Region
DATE POSTED August 20, 2018

BUSINESS SUMMARY

ABS-CBN Corporation is the Philippines' leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.

The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile.

The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.

RESPONSIBILITIES

    The main role of the App Moderator is to ensure that users have an enjoyable and seamless experience on the Access App by making sure that business rules are well-defined, platform features and functionalities are working efficiently, and a dynamic customer service is available to the user.
     
    In addition, the App Moderator must also review all types of content (user-generated or native) and ensure that all content follow the content moderation guidelines set by the business as well as all existing business rules.



    The Moderator, together with the QA Specialist, is part of the Quality Assurance team that monitors the Access App 24/7.
     
    • Implement online app moderation strategy in accordance to the Company regulations and Content and Product Owner’s direction
    • Review and monitor all content, including overall experience, published the Access Online app and ensure that all types of content and functionalities are working efficiently on all devices and connections
    • Closely pays attention to the quality of the overall user experience that must be based on the product’s agreed user flow
    • Takes the lead in managing the banned user process and implements proper escalation procedure
    • Maintains and updates the Online Community Content Guidelines
    • Communicates with app users in the implementation of content rules
    • Check that the blurbs and metadata of content are correct. Ensure that the images are properly displayed and are not stretched or distorted in any way
    • Regularly inspect all of the platform's features and functionalities.
    • Flag issues with the respective groups
    • Prepare regular reports of the app’s overall experience and/or problems

REQUIREMENTS

    • Bachelor’s Degree graduate
    • 1-2 years exposure/experience in any of the following: Website and/or App operations
    • Standard knowledge of web or app operations
    • Familiarity with various digital platforms and/or services
    • An effective team player and can work with minimal supervision
    • Familiarity in providing excellent customer service
    • Willing to extend long hours if needed, or to report on weekends
    • Open non-regular post

Preference will be given to candidates who APPLY ONLINE.