POSITION Process Engineer
WORK LOCATION National Capital Region
DATE POSTED October 23, 2019


iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.


    The Process Engineer's role involves designing, aligning, controlling and continuously improving processes and system performance on the client level.  He/She also ensures that there's a healthy interdependence and interaction among processes.  He/She should be able to diagnose the existing condition of processes , identify areas for improvement and apply actions to correct, prevent and continuously improve its performance.  He/She directly reports to the Operations Support Manager.


    • Candidate must possess at least a Bachelor's Degree preferably in Statistics, Mathematics or any Engineering courses
    • Must have experience in leading or participating in Six Sigma projects or other Process Improvement Initiatives; Six Sigma Green Belt Certification and knowledge in Minitab is preferred but not required
    • Experienced in data gathering , presentation and analysis
    • Proficient in MS Excel and Powerpoint
    • Excellent in Oral and Written Communication Skills

Preference will be given to candidates who APPLY ONLINE.