POSITION Process Excellence Specialist
WORK LOCATION National Capital Region
DATE POSTED January 07, 2020


ABS-CBN Shared Service Center Pte. Ltd. (SSC) is a captive service provider for ABS-CBN Corporation and its local, regional and global subsidiaries. The parent company of SSC is ABS-CBN Corporation.

SSC is primarily engaged in providing support services for Finance and Accounting, IT, HR, and Order Management and Fulfillment. The service center is a foreign company duly organized and incorporated under the laws of Singapore with a branch located at Eugenio Lopez Jr. Communications Center (ELJCC), Eugenio Lopez Drive, Quezon City.

The facility at ELJCC has about 300 employees and has been operational since September 1, 2009. The company is expected to significantly increase its headcount over the next five years with the impending service expansion.

SSC is mainly interested in sharing best practices at IBPAP given the company's unique background in the Broadcasting Industry. The company is looking forward to get in touch with other shared service organizations to benchmark on processes, systems and service expansion strategies. The center is on its journey from a developing organization to a mature captive shared services catering not only to ABS-CBN companies but also to its affiliates in the Lopez Conglomerate.


    The Process Excellence Specialist shall deliver the design, evaluation, and documentation of ABS-CBN SSC policies and standard operation procedures. Key considerations are: risk controls/standards, systems, process and cost efficiency and seamless service delivery.
    • Operations review and as-is documentation of divisions/subsidiaries operations
    • Review and evaluation of existing business processes, policies/procedures, cost-capture mechanisms/tools to improve controls and efficiency of performance monitoring
    • Formulation and preparation of policies and procedures om re;atopm tp Corporate goals and Functional/Departmental objectives
    • Design and documentation of to-be standard policies and procedures for cost generating areas in ABS-CBN and its Subsidiaries


    • Must be a graduate of Industrial Engineering/Management Engineering, or any 4-year business-related course
    • Must have exposure in business process outsourcingt/manufacturing and other service delivery organizations
    • Must have solid experience in business writing, facilitation, process design, review and documentation
    • Basic computer literacy, SAP/other ERP application background exposure
    • Must be willing to work on a project-based role.

Preference will be given to candidates who APPLY ONLINE.