SUBSIDIARY KidZania Manila
POSITION Sales and Reservations Assistant
WORK LOCATION National Capital Region
DATE POSTED November 05, 2019

BUSINESS SUMMARY

The newest venture of ABS-CBN is Play Innovations, Inc., a subsidiary formed in 2012. Its mission is to provide Filipino children with exceptional role-playing experience in KidZania Manila, an educational theme park that opened its doors in 2015.

It’s a play city built to scale for children – complete with paved streets, transport system, and a functioning economy. In KidZania, children can explore their interests, gifts, and talents and learn through over a hundred fun and immersive role-playing activities.

Children can become policemen or train to be firefighters, probably the most popular activity at any of the different KidZania parks worldwide. They can learn to cook their favorite food at several restaurants equipped with real kitchens. Future broadcasters can discover what it takes to bring the world the news in an ABS-CBN mini studio. Future doctors and nurses learn hands-on what to do in a hospital emergency room when a life-size doll patient goes into cardiac arrest.

Does the idea of educational entertainment excite you? Do you love working with and for children? And do you have the skills and passion to work, work, work to create the most wonderful play space experience for them? You know the drill – submit your application here or drop your resume at [email protected].

RESPONSIBILITIES

    The Sales & Reservations Assistant (SRA) will be responsible for providing backend support for all Outbound Sales segments -Families, Schools, Celebrations & Corporate. The role is accountable for real-time updates of the booking system as well as liaising between External Clients & KidZania Operations Team. An SRA also handles (External) Client relationship management as they will be handling Inbound Sales accounts while working together with Outbound Sales Team acquired accounts.

    Duties and Responsibilities:

    • Attend to all inquiries from different platforms: phone / email / walk-in
    • Manage calendar booking system & updates for group event reservations & ensure no double bookings & over capacity is enlisted in the system
    • Manage irate customers & help resolve issues before end of day.
    • Submit inbound and outbound call report weekly (no. of calls, type of inquiry/segment, conversion, customer feedback) and include analysis of such.
    • Ensure all Client agreements are relayed to the Operations team via creation & sending out of Event Order Form (EOF) to Operations Team
    • Facilitate payment schedules & collection for all Client accounts
    • Coordinate ocular visits from Outbound Sales Team / Direct Clients to Operations Team
    • Coordinate meal orders to EA
    • Handle Client accreditation requirements (Schools & Corporate Accounts)
    • Booking of Group Events in KidZoft for internal system recording
    • In-charge of creating online tickets for Families in KTX website

    Major Internal and/or External Contacts:

    • Internal
      • Tourism Sales and Reservations Assistants
      • Tourism Business Development Executives
      • Tourism Executive Assistant
      • Entry & Exit Team
      • Visitor Services Team
      • Food & Beverage Team
      • Public Services Coordinator – for Client venue reservations
    • External
      • Families / Celebrations Segment – all private individuals
      • School Segment – School Officials, Tour Operators, Tour Guides
      • Corporate Segment – Corporate Account representatives

    May supervise OJTs / Interns during peak season, headcount varies depending on availability

    Work Environment:

    Generally, office-based role but will participate in field work for the following:

    • Sales Blitzes – 2-3 times in a year
    • Team projects – 1-2 times in a year
    • Team planning – maximum 2 times in a year

    Work Schedule:

    • 5 working days & 2 rest days in a week
    • Must be willing to work on weekends and holidays
    • Must be willing to work in BGC, Taguig City

REQUIREMENTS

    Qualifications:

    • Bachelor’s Degree or equivalent in relevant work experience
    • 2 years of previous work-related experience preferred
    • Efficient in Microsoft Office applications
    • Ability to work in a multi-tasked environment & properly apply time management
    • Excellent in interpersonal, written, and oral communication skills
    • Ability to work in a team fostered environment
    • Has keen attention to detail & well-organized
    • Able prioritize and organize work
    • Ability to adapt to a flexible schedule

Preference will be given to candidates who APPLY ONLINE.