SUBSIDIARY ICONN
POSITION Training Officer
WORK LOCATION National Capital Region
DATE POSTED May 04, 2021

BUSINESS SUMMARY

iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.

We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.

We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.

RESPONSIBILITIES

    The Training Officer helps with the on-going, long term improvement of employees’ skills, enabling them to fulfil their potential within the organization. Training Officers are strategic in terms of assessing the competencies of the employees and determining what training is needed to fill the competency gaps of the employees.

REQUIREMENTS

    • Bachelor’s Degree with at least 1 year work experience in customer service industry
    • Familiar with MS Office Applications – MS Word, MS Excel, MS Powerpoint
    • Professional demeanor, dependable, and able to maintain confidential information
    • Must be able to effectively communicate with agents, internal departments, clients, and management
    • Flexible, detailed, and able to successfully adapt to change
    • Ability to work independently

Preference will be given to candidates who APPLY ONLINE.