JOBS AVAILABLE

The Digital Asset Management Specialist is in charge of managing all content archived in the Media Asset Management System and News Automated System. Handles the processing of retrieval, conversion, transcoding, dubbing, and file transfer (FTP) requests for all the materials in 24/7 operations.

Digital Asset Management Operations

• Performs the daily transactions for the various services under Digital Archive Management and is responsible to process & deliver all requests within the service level agreements:
  • File-based Archiving
  • File-based Retrieval
  • Media Conversion
  • File Transcode and Digital Watermarking
  • Multi-format Dubbing
  • File Transfer (uploading and downloading)

• Tracks and monitors service request tickets, systems performance, and status of transactions.
• Handles the management of tape libraries and media storages including LTO tapes (primary and backup tapes).
• In charge of the proper disposal of defective media storage and obsolete documents.
• Performs regular LTO tape checks, evaluations, and analysis.
• Attends status meetings and provides weekly/quarterly report.
• Supports the media preparation, retrieval and migration process of LTO-4 & 6.
• Responsible for providing L-1 support and prompt feedback to clients:
  • Incident ticket logging
  • Initial issue assessment & troubleshooting (ex, stuck status, reset workflow, etc.)
  • Workflow failure initial investigation (ex.  Vantage & Dalet WF)
  • Incident communication updates

Policies and Procedures

• Reviews and improves policies and procedures to ensure effective policing of media assets.
• Assists in the planning and implementation of the monitoring, measurement, analysis, and improvement processes needed to ensure conformity with the quality management system.
• Determines and formulates preventive actions to eliminate causes of potential nonconformities of the section in order to prevent their occurrence.
• Makes and implements corrective actions to eliminate causes of nonconformities encountered by the section to prevent their recurrence.

Customer Relations Management

• Attends to all queries & provides assistance to clients and ensures that customer feedback & complaints are monitored and addressed in order to continually improve the effectiveness of the quality management system & to meet the requirements of clients.

 

REQUIREMENTS

Education

• College Graduate (4-year degree course) of Computer Science, Mass Communication, or any related course preferred

Skills     

• Has the ability to create reports and analyze results
• Basic computer operations
• Flexible and can work with minimum supervision
• Good oral and written communication skills
• Can work under pressure
• Keen with details

Experience

• At least 3 years of related working experience preferred
• At least 6 months’ experience in QMS audit
• Open to fresh graduates