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iCONNECT CONVERGENCE INC. (iCONN) is a fully owned subsidiary of ABS-CBN Corporation established in 2013, founded by ABS-CBN Executives. With over 11 years of existence, at iCONN, we combine AI, human expertise, and data-driven insights to empower brands, enhance customer experiences, and drive business impact, through strategic partnerships, backed by a proven track record and solutions tailored to today’s evolving needs.

The business landscape in the past 5 years has significantly changed iCONN’s operating strategies, allowing extension of its services to non-ABS-CBN clients. With a culture deeply rooted in service orientation, iCONN brings a wealth of competencies and expertise spanning various fields, including omnichannel non-voice customer support with conversational AI platform, social intelligence & brand protection, back office support managed services, and digital community management.