Jobseeker

The Closed Captioning Specialist is in-charge of ensuring the quality of closed captioning provided for company-produced and acquired content of ABS-CBN and its Subsidiaries for archiving and repurposing. This also addresses closed caption requirements for online and OTT distribution, both local and international.

Closed Captioning

• Ensures that Service Level Agreements (SLAs) are met with regards to the closed captioning requirements of company-produced and acquired content
• Conducts quality checking (QC) by reviewing, revising and verifying closed captions; aligns closed captioning quality standards with online and OTT requirements, both local and international
• Conducts mentoring and training for closed caption providers, both for in-house (Big Dipper), to promote continuous improvement in terms of service; and content owners, to allow the latter to validate closed captioning provided prior to airing/publishing
• Handles client requirements and ensures the successful delivery of new and emerging services of the department, including audio description

Administrative Management

• Assists Immediate Superior in administrative functions related to the section’s operations
• Coordinates and meets with Immediate Superior for assignments, work schedules, and deadlines

Customer Relations Management

• Attends to queries and provides assistance to clients, and ensures that customer feedbacks and complaints are monitored and addressed within the agreed SLA to continuously improve the effectiveness of the quality management system and meet client requirements
• Conducts training-related requests for transfer of skills and expertise

Policy and Procedure Implementation

• Complies with the implemented corrective actions to eliminate causes of nonconformities encountered by the section and prevent its recurrence

REQUIREMENTS

Education  

• College Graduate (4-year degree course) OF Journalism, Literature, Mass Communication, or any related course preferred

Skills     

• Excellent oral and written communication skills
• Basic Computer operations
• Can work under pressure and meet strict deadlines
• Keen with details
• Flexible and can work with minimum supervision
• Excellent command of the English grammar/language
• Must pass the Translation Technical Exam
• Willing to work in shifts and long hours
• Knowledge of foreign language (Italian, Spanish, French, and German) is an advantage

Experience

• At least two (2) to three (3) years related job experience preferred