JOBS AVAILABLE

POSITION SUMMARY

The IT Manager ensures that the Company’s Telco and IT Network Infrastructures are operating at its desired level of performance. He/she is expected to attend to IT-related needs of the organization by directly providing support or coordinating IT-related activities such as, but not limited to: service desk, systems infrastructure and applications development. He is also expected to serve as the organization’s single point-of-contact in dealing with external partners and vendors.

DUTIES AND RESPONSIBILITIES

• Manage information technology and computer systems and resources.
• Coordinate, control and evaluate operations information and computer system.
• Develop and implement policies and procedures to effectively monitor, control and improve IT Resources.
• Manage IT Outsource Partners by establishing, maintaining and monitoring SLA’s on overall IT network performance on availability and reliability.
• Partner with the Parent Company’s IT Group on IT and Telco-related projects and concerns.
• Ensure that the technology is secure, accessible and reliable.
• Troubleshoot hardware, software and network operating system.
• Liaison with IT Outsource Partners in preventing and resolving technology-related issues and risks.
• Maintain up-to-date and accurate inventory of technology hardware, software, and resources.
• Monitor IT Outsource Partner’s performance on SLAs by periodic performance reviews, feedback and follow through.
• Establish and maintain policies and procedures on technology-related DRP and BCM.
• Establish and maintain information security policies and procedures that protect the technology assets of the Company.
• Lead or support all technology-related projects on infrastructure, systems, and processes.
• Perform other functions which may be assigned by the Immediate Superior from time to time.

QUALIFICATIONS

• Graduate of any IT-related course
• At 2 years of experience in supervising IT Groups in a customer service set-up
• Proficient in MS Excel, MS Powerpoint and MS Word
• Excellent Oral and Written Communication Skills
• Excellent leadership and people skills
• Preferably with background in ITILv3